Effective Date: February 27, 2025

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Introduction

We at HR Said No value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you agree to the terms of this privacy policy.

 

1. Information We Collect

We collect personal information for the purpose of providing our Human Resource (HR), which may include some Occupational Health & Safety (OHS) services, improving your experience, and ensuring legal compliance. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, and postal address.

• Business Information: Information related to your business, employees, and worksite for the purposes of providing HR and OHS services.

• Technical Information: IP address, browser type, device information, and usage data (collected via cookies or similar technologies).
   

We also collect information stored in our Customer Relationship Management (CRM) system, such as your communication preferences, service history, and other interactions that help us manage your account and deliver tailored services.

 

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide HR ervicses and manage our business relationship.

• To communicate with you regarding our services, including necessary follow-ups and marketing communications (with your consent).

• To store and manage your personal data in our secure CRM system, which allows us to streamline service delivery and improve client experience.

• To improve our website, services, and offerings based on user interactions and preferences.

• To comply with legal requirements, resolve disputes, or protect our rights.

 

Automated Communications
Our CRM system may automate certain communications (e.g., service updates, newsletters, or promotional offers) based on your preferences and past interactions. You can opt out at any time by contacting us directly.

 

3. Data Security and Retention

Security Measures
We take reasonable precautions to protect your personal information. This includes encrypting sensitive data, using secure storage practices, and restricting access to authorized personnel only. Our CRM system, provided by Bloom, employs industry-standard security measures, such as two-factor authentication and encryption, to safeguard your information.

 

Third-Party Providers
Our CRM system is managed by a trusted third-party provider. Depending on the location of their servers, your personal information may be transferred outside of Canada. We ensure that any such transfer complies with applicable privacy laws, and adequate protection measures are in place to secure your data.

 

Data Retention
We retain your personal information in our CRM system for as long as necessary to provide services or as required by law. Once the information is no longer needed, we will securely delete it from our records.

 

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information under the following circumstances:

• To service providers or partners (such as CRM providers or cloud storage services) that assist in delivering our services. These providers are bound by confidentiality agreements and adhere to applicable privacy laws.

• When required by law, or if necessary, to protect our legal rights, property, or safety.

• With your explicit consent.

 

5. Your Rights

You have the right to:

• Access and correct your personal information stored in our CRM or other systems.

• Withdraw consent for us to use your personal information (where processing is based on consent).

• Request the deletion of your personal data, subject to legal requirements.

• Know how your personal information is used, stored, or shared.

 

To exercise these rights, please contact us at alexandra@hrsaidno.com or (778) 359-0900.

 

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience. Cookies help us understand user preferences and track usage data to enhance our services. You can disable cookies through your browser settings, though this may affect your website experience.

 

7. Data Breach Notification

In the event of a data breach that poses a risk to your personal information, we will notify you and any relevant authorities in accordance with applicable privacy laws. We will provide details about the breach and measures taken to mitigate any potential harm.

 

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children, except where our clients may employ or work with children directly. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

 

9. International Data Transfers

While we primarily operate in Canada, some of our service providers (including our CRM provider) may process or store your data outside of the country. Any such transfers are made in compliance with privacy laws, and appropriate safeguards are in place to protect your personal information.

 

10. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly. We encourage you to review this policy periodically.

 

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

 

HR Said No
Email: alexandra@hrsaidno.com
Phone: (778) 359-0900